FAQS

Do I need to register to shop?

Yes! Registering with us helps speed up the ordering process. Once you register, your billing and shipping details will be stored for future purchases.

How do I create an account?

Click here to register. Fill up the form and follow the instructions.

I forgot my password?

Click on the 'Forgot your password?' link and follow the instructions to reset your password. An email will be sent to the account you used to register with us. If there are any issues, do feel free to email us at filzah@covered-nation.com.

What is your online security policy?

We want to make sure you are safe and secure when you shop with us. Rest assured, we do not sell or disclose any customers’ personal information to other parties for any purposes.

How do I place an order?

Register with us as a member here.

Have a look and if anything (or everything!) floats your boat, select your size and then click the 'Add To Cart' button.

Click on 'Continue Shopping' or review your items in the cart by clicking 'View Cart & Checkout'.

Once you are happy with your items in the cart, click 'Proceed To Checkout' to complete your order. If you have a discount code, do not forget to key it in the box provided before checking out!

What payment methods do you accept?

We accept Visa, MasterCard and Paypal.

I only see PayPal. How do I make payment using Visa/MasterCard?

Our Visa and MasterCard payment goes through PayPal too. Click on the Complete Order button and you will be redirected to the PayPal page. You can continue to Checkout as a Guest.

Do I need a PayPal account?

We do recommend you to have an account. However, you don’t need one to buy from us!

How do I use the discount codes?
  • You have to be a registered member
  • You can only use it once in a single receipt
  • Discounts codes cannot be combined
  • Can I cancel my order?

    We do not offer this service at the moment. You can only return the items for store credit. Read about our Return Policy here.

    Can I add an item to my order after checking out?

    Sorry! You will have to make a separate order.

    There is a problem with my order.

    Email us at hello@covered-nation.com or go through our Contact Us page.

    I didn’t get a payment confirmation.

    Customers usually receive a confirmation email within minutes. If your transaction is successful and you didn’t get a confirmation email, do email us at filzah@covered-nation.com or go through our Contact Us page.

    I received an incorrect item in my order.

    Oh no! We apologise for the inconvenience. Email us at hello@covered-nation.com with your Order ID and the item(s) you did not receive. We will rectify it as soon as we can.

    The item I received is faulty.

    Oh dear, we sincerely apologise for the mistake.

    Take a photo of your faulty item and include a short description along with you Order ID and email it to us at hello@covered-nation.com. We will exchange your item for a new one. In the event that your faulty item is out of stock, we will reimburse you in the form of store credits.

    All items do go through strict QC before it is mailed out however, we are only humans. We hope it doesn’t deter you from shopping with us in the future.

    Do you restock?

    We do try to restock some of our items. Subscribe to our mailing list to get updates on the items that we do restock! Do not forget to follow us on our Instagram @coverednation for the latest updates.

    Can you let me know when an item has been restocked?

    Sorry! We do not offer this service at the moment. However, you can subscribe to our mailing list and follow us on our Instagram @coverednation to receive the latest updates!

    Are the items in my cart reserved for me?

    Putting an item in your cart does NOT reserve or hold the item for you. Until you proceed to Checkout and make Payment, the item will be available for other buyers. Items are available in limited quantities so do not forget to Checkout!